Last updated 25/09/2025
This privacy policy explains how TWCC Ltd collects, uses, and protects your personal information when you interact with us, including through our website and activities.
Who We Are
TWCC Ltd is the data controller for personal information processed in connection with our activities, including through this website.
- Company name: TWCC Ltd t/a Welsh Coffee
- Company number: 07542351
- Registered address: Claremont House Slon Lane, Ogmore-By-Sea, Bridgend, Mid Glamorgan, CF32 0PN
- Contact email: huw@welshcoffee.com
How we collect your data
We collect personal information when you:
- Complete forms on our website (e.g. by using the contact form, registering for a wholesale account or enquiring about white label coffee).
- Make a purchase from our website.
- Set up a subscription on our website.
- Communicate with us by email or other channels.
Cookies
Our website uses cookies. Please see our cookie policy for more details.
Embedded content from other websites
Pages, posts or products on this site may include embedded content (e.g. videos, images, or articles). Embedded content behaves in the same way as if you had visited the source website directly. These third-party websites may collect data, use cookies, and monitor your interaction with the content. Please check their privacy policies for details.
What we use your data for
We use your personal data to:
- Contact you about your order, subscription or delivery.
- Invite you to take up special offers, discounts or promotions.
Who we share your data with
We use trusted third-party services to support our work. These act as sub-processors on our behalf:
- WP Engine – hosting for our WordPress website
- Google reCAPTCHA – spam protection on forms.
- Google Analytics – for our website insights
- Stripe – to collect payments
- CusRev – to manage product reviews
- Cloudflare – protection against malicious actors and caching
Data transfers outside the UK
Some of our processors are located outside the UK. Where this is the case, we ensure appropriate safeguards are in place, in line with UK GDPR requirements.
- WP Engine – United States (covered by the UK–US data bridge / adequacy regulations).
- Google (reCAPTCHA, Analytics) – United States (covered by the UK–US data bridge / adequacy regulations).
- Cloudflare – United States (covered by the UK–US data bridge / adequacy regulations).
How long we keep your data
- Mailing list data: Retained until you unsubscribe or request deletion.
- Financial records: Retained for up to 6 years to comply with accounting and legal requirements.
Your rights
Under UK data protection law, you have the right to:
- Request access to the data we hold about you.
- Ask us to correct or erase your personal information.
- Withdraw consent for communications at any time.
- Object to certain types of processing.
To exercise these rights as a newsletter subscriber, contact us at huw@welshcoffee.com. Existing customers with saved account details are able to take most of these actions on the Account Details page.
Complaints
If you have concerns about our use of your personal data, you can contact us using the details above.
If you are not satisfied, you can also complain to the UK Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact Us
For any questions about this privacy policy or your data, contact:
Welsh Coffee Data Controller, Claremont House Slon Lane, Ogmore-By-Sea, Bridgend, Mid Glamorgan, CF32 0PN